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Job Opportunity at Angel One: Customer Experience – Voice (Remote)
Are you passionate about customer service and eager to work for a top fintech company? Angel One, one of India’s leading financial services providers, is actively seeking individuals to join their team as Customer Experience – Voice representatives. If you have excellent communication skills, a positive attitude, and an interest in the financial markets, this remote role offers a chance to grow in a dynamic, innovative environment.
About Angel One:
Angel One Limited is a Fintech powerhouse, offering a range of financial services such as broking, margin trading, research, depository services, and investment education. With over 2 crore+ registered clients and onboarding over 800,000 new clients every month, Angel One is on a mission to become the No. 1 fintech organization in India. They are building personalized financial journeys for their clients through a single app, leveraging cutting-edge technology, AI, machine learning, and data science.
Angel One's workplace culture is known for its flat structure, offering employees ample opportunities to showcase their talent and a clear growth path. If you want to be part of a fast-growing fintech company that values innovation and inclusivity, this is the opportunity for you!
Why You’ll Love Working at Angel One:
- Ranked in Top 25 Companies to Work in India: Angel One has been recognized as one of the best workplaces in India, with 8 consecutive years of certification.
- Innovative Culture: Be part of a team that is ideating and creating cutting-edge fintech solutions using AI and machine learning.
- Bold Growth Strategy: Angel One isn’t just growing its customer base; it’s unlocking new potential, aiming to impact one billion lives through bold innovation.
Role Overview: Customer Experience – Voice (Remote)
As a Customer Experience representative at Angel One, your primary responsibility will be handling customer queries via inbound calls. You will ensure the quick and efficient resolution of issues, manage a high volume of calls, and provide outstanding service in a timely manner. In this role, you will follow communication scripts, identify customer needs, clarify information, and offer appropriate solutions.
Key Responsibilities:
Handle Inbound Calls:
You will manage a large volume of incoming calls from customers, resolving their queries efficiently.Resolve Queries/Grievances:
Provide quick and effective resolutions to customer queries, ensuring a smooth customer experience.Execute Trades on Behalf of Customers:
For customers looking to trade, you will assist in executing their trades over the phone.Follow Communication Scripts:
To ensure consistency and clarity, you will follow established communication scripts when addressing customer issues.Identify and Clarify Customer Needs:
By listening carefully and asking the right questions, you will determine the customer’s needs and provide them with the best solutions.Maintain a Positive Attitude:
A strong work ethic and a positive attitude are essential for delivering excellent customer service.Cross Sales:
You will also be involved in identifying opportunities for cross-selling products and services that meet customer needs.
Who You Are:
NISM VIII/NISM 8 Certification is Mandatory:
To be considered for this role, you must have the NISM VIII/NISM 8 certification.Excellent Communication Skills in English:
Fluency in both written and oral English is essential for handling customer calls effectively.Financial Market Knowledge:
A strong understanding of the financial market will help you better serve and advise clients.Technical Requirements:
You must have access to a laptop or PC with a reliable internet connection to work remotely.Immediate Joiners Preferred:
Angel One is looking for candidates who are available to join immediately.
Educational Requirements:
- A Bachelor's degree in Business Administration (BBA), Management Studies (BMS), or Commerce (B.Com) is required for this role.
Key Skills:
- Customer Service Expertise
- Fluent English Communication
- Inbound Call Handling
- Query Resolution and Problem-Solving
- Positive Work Attitude
- Cross-Sales Abilities
What’s In It for You?
Angel One is committed to investing in your growth. You will be empowered to explore your full potential and given access to a comprehensive benefits package, including:
- Health Insurance
- Wellness Programs
- Learning and Development Opportunities
Why Angel One?
At Angel One, diversity, equity, and inclusion are at the heart of the company’s thriving culture. As an Equal Opportunity Employer, Angel One welcomes people from all backgrounds and ensures that everyone’s unique experiences and perspectives are valued. Be part of a company that celebrates individuality and promotes a positive, collaborative work environment.
Join Angel One:
This is more than just a job; it’s a chance to be part of one of India’s top fintech companies. As a Customer Experience – Voice representative, you’ll have the opportunity to directly impact the customer experience, help drive innovation, and contribute to Angel One’s goal of becoming the No. 1 fintech organization in India.
If you’re ready to take on a new challenge and be part of a bold, innovative company, apply now! Share your resume with sudharani.thota@angelbroking.com to take the first step towards an exciting career at Angel One.
