Convin is hiring for Product Delivery Intern | Remote | Internship | Freshers

 

Join Convin: Shaping the Future of Sales and Customer Experience with AI

Convin, a conversation intelligence platform founded by IIT Delhi alumni, is redefining sales and customer service processes. Leveraging advanced AI/ML technologies, Convin automates call quality analysis and coaching, helping businesses boost their sales performance while enhancing customer satisfaction. With clients across diverse sectors like Health-tech, Ed-tech, Fintech, E-commerce, and consumer services—including names like Treebo, SOTC, Aakash, and MediBuddy—Convin is on a rapid growth path and is looking for talented individuals to join their dynamic team.

Why Convin?

If you're passionate about Artificial Intelligence (AI), Software as a Service (SaaS), and sales, Convin offers a unique opportunity to be part of an exciting journey. As a pre-series A startup, Convin provides a flexible, energetic work environment where you can make a real impact. Few restrictions allow employees to innovate, learn, and grow with the company as it scales.

Key Responsibilities

As a member of Convin's team, you'll play a pivotal role in shaping how sales and customer service are delivered:

1. Call Quality Feedback and Coaching: Provide detailed feedback and coaching to sales representatives, helping them improve their performance and boost customer satisfaction.

2. Process Improvement: Collaborate with management to identify opportunities for improving customer service processes and ensure smooth implementation of these enhancements.

3. Reporting: Create and maintain detailed reports that track call quality trends and representative performance over time.

4. Training and Development: Conduct regular training sessions on best practices, call quality standards, and how to optimize performance using Convin's AI-powered tools.

5. Cross-Functional Collaboration: Work closely with other departments to ensure the highest levels of customer satisfaction, sharing insights and strategies across teams.

What You Bring

To be successful in this role, you’ll need the following skills and qualifications:

• Strong communication skills with the ability to deliver constructive feedback in a clear, motivating manner.
• Fluent in Hindi and English, both written and verbal.
• An analytical and problem-solving mindset, with the ability to pinpoint issues and provide actionable solutions.
• Ability to work both independently and as part of a team.
• Experience with quality monitoring tools is an advantage but not mandatory.

Perks of Working at Convin

At Convin, employees are empowered to take ownership of their growth while contributing to the company's success. Some of the perks include:

• Learning Allowance: Reimbursement of up to ₹1000 monthly for educational courses or books, encouraging continuous learning.
• WiFi Allowance: Receive ₹6000 annually to cover your internet expenses.
• Fast Learning Curve: Being part of a fast-growing company means limitless opportunities for personal and professional development.
  
  
  

Hiring Process

The hiring process at Convin is efficient and straightforward, designed to help you showcase your skills and get onboard quickly. Here’s what to expect:

1. Initial Contact: Within four days of applying, HR will reach out for a brief chat to discuss your background and the role.

2. Interviews: If shortlisted, you’ll be invited for the second and third rounds of interviews, typically held within the same week.

3. Completion: The entire hiring process will be wrapped up within 15 days, ensuring a quick turnaround so you can start your journey with Convin.

Ready to Grow with Convin?

If you’re excited about AI, sales, and being part of a fast-moving, innovative company, Convin is the perfect place for you. With a culture that encourages rapid growth and learning, the opportunities here are endless. Apply today and be part of a company that’s revolutionizing the future of customer interactions.

Apply Link : Click Here