Job Opportunity at FIS: Policy and Procedures Specialist
Are you curious, motivated, and forward-thinking? If you thrive in a fast-paced environment and are passionate about creating impact through your work, then FIS may have the perfect opportunity for you! As a Policy and Procedures Specialist, you'll be a key player in shaping the company’s internal processes and ensuring that business practices remain efficient, consistent, and compliant.
About FIS:
FIS is the world’s largest global provider of financial technology solutions, with a rich history spanning over 50 years. Serving more than 20,000 clients in over 130 countries, FIS is at the forefront of technological advancements in the financial services industry. With 53,000 employees worldwide, FIS powers billions of transactions annually, contributing to over $9 trillion worth of movement across the globe. Headquartered in Jacksonville, Florida, FIS is a Fortune 500 company and a member of the Standard & Poor’s 500® Index.
Position Overview:
As a Policy and Procedures Specialist at FIS, you will have the opportunity to work on some of the most important and challenging issues in the financial technology space. You will play a pivotal role in creating and managing the internal policies that drive FIS’s operations. This full-time role does not require travel, so you can focus on implementing effective policies from the office.
Key Responsibilities:
1. Policy and Procedure Creation:
You will be responsible for designing and creating comprehensive standardized procedures that meet the dynamic needs of the business. This includes supporting various departments in documenting their daily practices, which ensures accountability and consistency across the board.
2. Subject Matter Expertise (SME):
As the SME, you’ll be the go-to person for policy and procedure-related inquiries. You will apply business and technical writing skills to craft clear and effective documentation. In addition, you will regularly coordinate the review of these procedures, ensuring they stay up to date with the company’s evolving needs.
3. Process Improvement & Workflow Creation:
You will create workflows and other insightful business documents upon request to support departments in streamlining their operations. This role also involves assisting various teams in developing new processes and organizational strategies to increase operational efficiency.
4. Communication & Collaboration:
Your role will include facilitating monthly SME Forums to encourage collaboration between teams. You’ll also be responsible for communicating material updates and changes to policies in a way that is clear and easily understood by all employees.
5. Audit Support:
You'll play a critical role in supporting the resolution of findings from internal audits and management assurance programs. By acting as a bridge between different divisions, you will ensure that audit requirements are addressed promptly and effectively.
6. Project Support:
In addition to policy development, you will serve as the primary contact for the Business Documentation team. You'll lead efforts to improve cross-divisional processes and ensure that the business can swiftly adapt to changing market conditions and regulatory requirements.
What You Will Bring:
- Educational Background: A Bachelor of Business Administration (BBA) is desired for this role.
- Experience: A minimum of three years of business experience, with at least two years participating in or managing small-to-medium initiatives, is required. Proven experience in business documentation creation is essential.
- Skills: Strong PC knowledge, including the use of Microsoft Office, is a must. Candidates should possess excellent analytical, organizational, and administrative skills, along with strong decision-making capabilities. A customer service focus will ensure that internal clients are well supported.
- Training Methodology Awareness: Familiarity with training methodologies is also important, as you'll often support teams in understanding and implementing new procedures.
Why FIS?
FIS offers you a multifaceted role where you’ll enjoy a high degree of responsibility and a broad spectrum of opportunities to grow professionally. Here’s what makes this opportunity unique:
- Professional Development: FIS provides access to a range of career development tools, including professional education and resources, making it the perfect place to achieve your long-term career goals.
- Competitive Salary & Benefits: You'll receive a competitive salary package along with benefits that support your health, well-being, and future.
- Innovative Work Environment: FIS fosters a culture of collaboration, innovation, and fun. Here, you'll be part of a team that is passionate about what they do and focused on finding solutions to some of the most relevant challenges in financial services.
About FIS’s Commitment to Privacy:
As a company that handles vast amounts of personal and financial data, FIS takes privacy and security seriously. All personal information processed by FIS is handled with the highest level of security and transparency, as outlined in FIS's Online Privacy Notice.
Join the Global Leader in FinTech:
With a 50-year legacy in financial technology solutions, FIS champions clients across banking, capital markets, retail, and corporate sectors. By joining FIS, you’ll become part of a Fortune 500 company that is transforming the way financial services operate worldwide. Whether you’re working on policy creation, documentation, or project support, your contributions will have a direct impact on the future of fintech.
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