Senior Customer Service Associate at International MNC BPO (Posted by Red Hibiscus Info Solutions)
Are you looking for a dynamic career in customer service? Here’s an exciting opportunity with an international MNC BPO, offering remote positions for Senior Customer Service Associates. Red Hibiscus Info Solutions, a well-known staffing agency, is helping this global BPO find talented professionals to join their team. If you have between 0 to 5 years of experience and are based in Mumbai, this role could be the perfect fit for you.
Why Join the Team?
This opportunity offers a competitive salary ranging from ₹3 to ₹4.25 LPA, with a chance to earn up to ₹34,000 per month based on your experience and communication skills. With 50 openings available, it’s a great time to apply! The role includes engaging in international voice processes, particularly inbound voice handling for the US market, ensuring a diverse work environment that sharpens both customer service and communication skills.
Key Responsibilities
As a Senior Customer Service Associate, your primary responsibility is to assist customers by solving their queries over the phone. The role requires:
- Excellent communication skills: Fluency and clarity in English are essential, as you’ll be handling international calls.
- Problem-solving abilities: You must efficiently resolve customer issues with a calm and professional demeanor.
- Flexibility in working hours: The role requires working 24/7 rotational shifts, including rotational offs. Adaptability to work in different time zones is key, especially for serving US-based customers.
Who Can Apply?
Candidates who meet the following requirements are encouraged to apply:
- Educational background: A graduate in any stream is preferred. However, those with an HSC (Higher Secondary Certificate) along with six months of on-paper experience are also eligible.
- Location: Since this is a remote role, applicants must reside in Mumbai or be willing to relocate there.
- Experience: While freshers with excellent communication skills are welcome, those with prior experience in international or US-based voice processes will have an added advantage.
Working Conditions
The company offers a 5-day workweek with two rotational offs, allowing for work-life balance while managing international clients. The organization fosters a supportive environment where employees are trained to handle customer queries efficiently. You’ll be working closely with customer service teams, enhancing your skills and gaining valuable international exposure.
Career Growth
Joining as a Senior Customer Service Associate opens doors to potential growth within the company. As part of the customer success and operations department, you’ll be dealing with global clients, gaining insights into international business practices. With performance-based incentives and regular appraisals, employees have opportunities to grow into supervisory and managerial roles over time.
Skills Required
- International Voice Process: Handling inbound calls from customers, particularly in the US market.
- Customer Service Expertise: The ability to manage customer interactions effectively.
- Technical Skills: Familiarity with call center technology and CRM systems, which are often used in managing customer relationships.
- Soft Skills: Strong interpersonal and problem-solving skills are a must.
Benefits of the Role
- Competitive salary: Starting from ₹3 LPA, with potential earnings up to ₹4.25 LPA.
- International exposure: Gain experience working in a global BPO environment.
- Remote flexibility: Enjoy the convenience of working from home while being part of a large, established international company.
