Associate - Customer Experience at Zomato
Company: Zomato
Position: Associate - Customer Experience
Location: Hyderabad, Delhi/NCR
Experience Required: 0-3 years
Salary: ₹4 - ₹4.5 LPA
Openings: 500
About the Role:
Zomato is looking for passionate and empathetic individuals to join the Zomato Associate Accelerator Program (ZAAP) as part of its Customer Experience team. In this role, you'll directly engage with customers, handling queries and solving issues to ensure a seamless online ordering experience. As an Associate, you’ll start at the ground level to gain in-depth customer insights, actively contributing to enhancing Zomato's customer service standards.
This role is designed to be a stepping stone toward leadership, offering growth opportunities in various departments, including sales, operations, program management, support, and more.
Key Responsibilities:
- Customer Interaction: Serve as the primary point of contact for customer support through chat, calls, and email.
- Problem Identification: Gather insights on recurring issues and work with internal teams to improve service delivery.
- Issue Resolution: Utilize problem-solving skills to resolve customer queries promptly and efficiently.
- Cross-functional Collaboration: Collaborate with various teams to design solutions for better customer experiences.
Desired Skills and Qualities:
- Customer Focus: Previous experience in customer service or hospitality, with a focus on providing empathetic and high-quality service.
- Strong Communication: Proficient in typing and verbal communication.
- Analytical and Problem-Solving Mindset: Ability to handle and resolve issues effectively, ensuring transparent and concise communication throughout the resolution process.
- Proactive Problem Solver: A solution-seeking attitude, capable of addressing customer needs promptly.
Working Model:
- Shift Timings: Morning, afternoon, evening, and night shifts, with timings informed a week in advance.
- Work Schedule: 5 or 6 days per week (alternating).
- Work Environment: This is an on-site, work-from-office (WFO) role.
Screening Process:
- Video Submission: A 1-minute video is required as part of the initial screening.
- Interview Rounds: Shortlisted candidates will be invited for further interactions.
Qualifications:
- Education: Any undergraduate degree.
- Key Skills: Communication skills, logical thinking, problem-solving, empathy, and customer focus.
Why Join Zomato?
Zomato’s ZAAP program is more than a customer service position—it’s a pathway to future leadership roles within the organization. With opportunities to transition into roles across departments, this role is ideal for someone looking to build a career in customer success, operations, or program management within a leading e-commerce platform.
Start your journey with Zomato and help transform customer challenges into positive experiences!
Apply Now : Click Here