Amazon is on the lookout for dynamic, detail-oriented, and motivated individuals to join their Buyer Abuse Team as Transaction Risk Investigators. This position offers an exciting opportunity to work with one of the most renowned e-commerce platforms in the world. If you’re passionate about ensuring the safety and integrity of online transactions while gaining unparalleled experience in risk management, this role might be perfect for you.
Job Overview
The Transaction Risk Investigator role is part of Amazon’s Transaction Risk Management Team, a pivotal department responsible for identifying and eliminating e-commerce risks. This is a seasonal, fixed-term contract (FTC) position for 12 months. Employees will work remotely from one of the eligible states across India, providing flexibility and convenience.
Key Responsibilities
As a Transaction Risk Investigator, you will:
Investigate E-commerce Risks: Analyze transactions to detect and eliminate fraud and other risks associated with e-commerce operations.
Authenticate Customers and Transactions: Use excellent judgment and problem-solving skills to validate customer identities and transactions with a high degree of accuracy.
Communicate Effectively: Maintain clear and concise communication with department management, risk analysts, engineers, and other stakeholders to achieve goals.
Work Independently: Make complex investigation decisions autonomously, with minimal supervision.
Maintain Quality Standards: Uphold productivity and quality assurance benchmarks while contributing to the overall development of the department.
Basic Qualifications
Language Proficiency: Excellent written and spoken English skills, with the ability to craft grammatically correct and concise responses.
Interpersonal Skills: Strong ability to communicate complex transactional issues effectively to internal and external customers.
Problem-solving Abilities: Demonstrated skills in logical analysis and decision-making.
Independence: Capability to work autonomously and handle intricate investigation tasks with minimal guidance.
Preferred Qualifications
Strong logical and analytical problem-solving skills.
Self-discipline, diligence, and attention to detail.
Excellent organizational and time management abilities to prioritize work efficiently.
Proactive attitude with a focus on delivering appropriate solutions based on situational needs.
Additional Role Details
Shift Requirements: Rotational shifts in a 24/7 work environment, changing every 3-4 months.
Weekly Off: Two consecutive rotational days off, which also change every 3-4 months.
Work Location: Remote, with eligible states including Karnataka, Tamil Nadu, Andhra Pradesh, Telangana, Maharashtra, Delhi, Uttar Pradesh, West Bengal, Rajasthan, Punjab, and Kerala.
Compensation and Employment Details
Salary Range: ₹3.25 to ₹4.25 LPA.
Employment Type: Full-time, Temporary/Contractual.
Role Category: Risk Management & Compliance.
About Amazon’s Buyer Abuse Team
This team plays a critical role in safeguarding Amazon’s e-commerce ecosystem by proactively identifying and addressing risks related to customer transactions. Their mission is to maintain trust and safety within the platform while ensuring an exceptional experience for both buyers and sellers.
Life at Amazon
Amazon is committed to fostering an inclusive and diverse workplace. As a global leader in e-commerce, Amazon offers a unique opportunity to collaborate with some of the brightest minds in the industry. The company emphasizes innovation and encourages employees to explore their passions and grow their careers. From cutting-edge technology to a focus on customer satisfaction, Amazon is a workplace where your contributions can have a meaningful impact.
Training and Development
Amazon invests in the growth of its employees by offering access to regional learning hubs, connected classrooms, online courses, and continuous learning opportunities. Employees are encouraged to expand their skills and stay updated with industry trends.
Work Environment
Amazon’s supportive and innovative work environment helps employees thrive. The company values creativity and collaboration, ensuring every team member can perform their best and contribute to groundbreaking projects.
Why Join Amazon?
Amazon’s evolution from an online marketplace to a global e-commerce leader has been driven by its spirit of innovation. Employees at Amazon enjoy a culture that values diversity, fosters growth, and rewards performance. By joining the Buyer Abuse Team, you will play a vital role in protecting the integrity of online transactions, making a difference in the lives of millions of customers worldwide.
Take this opportunity to be a part of Amazon’s mission to become Earth’s most customer-centric company. Apply today and embark on a rewarding career journey with Amazon!
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