Accenture, a global leader in consulting and technology solutions, is hiring for a Customer Service Representative specializing in Enterprise Network Operations. This position is perfect for candidates passionate about technical support, troubleshooting, and delivering exceptional service to clients. Joining Accenture means becoming part of an inclusive, dynamic team dedicated to helping businesses thrive.
About the Role
As a Customer Service Representative in Enterprise Network Operations, you will be at the forefront of delivering solutions to customers' network-related issues. This role involves diagnosing and resolving technical problems to ensure seamless network operations and enhanced customer satisfaction. Daily tasks include communicating with clients, understanding their challenges, troubleshooting, and implementing solutions across network platforms.
Location: Bengaluru, India
Key Responsibilities
Your primary responsibilities as a Customer Service Representative will include:
- Technical Support: Offer specialized support for Enterprise Network Operations issues. This includes assisting customers with functional and technical challenges.
- Network Troubleshooting: Identify and resolve complex network issues related to connectivity, protocols, and overall performance.
- Customer Communication: Actively engage with customers to understand their needs, deliver solutions, and ensure satisfaction.
- Cross-functional Collaboration: Work closely with other departments to resolve intricate issues, leveraging combined expertise.
- Customer Satisfaction: Ensure timely and effective resolution of customer inquiries to maintain a high standard of service quality.
Qualifications and Experience
To excel in this role, Accenture seeks candidates with:
- Experience: A minimum of two years in Enterprise Network Operations, with a proven ability to troubleshoot complex network problems.
- Education: A bachelor's degree in computer science, IT, or a related field.
- Technical Skills: Familiarity with essential network protocols and technologies such as TCP/IP, DNS, DHCP, VPN, and MPLS. Additionally, expertise in using network monitoring tools like SolarWinds, Nagios, or PRTG is valuable.
- Certifications: Relevant technology certifications in Cisco, Nexus, Arista, and Juniper switching are highly regarded.
- Cloud Platform Knowledge: Experience in one or more cloud platforms (Azure, AWS, or GCP).
- Additional Skills: Good knowledge of Routing and Switching, MPLS configuration, network design tools like MS Visio, and productivity software like Excel, Word, and PowerPoint. Exposure to ITIL processes is advantageous.
Why Work at Accenture?
Accenture fosters an inclusive work environment, valuing diversity in experience, skill, and thought. The organization upholds strict non-discriminatory practices, with hiring decisions free from biases related to race, age, gender, veteran status, or any other protected category. Accenture is committed to providing opportunities for growth and professional development in a supportive and innovative environment.
Additionally, Accenture proudly supports veterans by offering specialized employment opportunities for service men and women transitioning into the workforce.
Take Your Next Career Step with Accenture
If you’re excited to bring your expertise in Enterprise Network Operations to Accenture, visit their career website to apply today! This is your chance to make a lasting impact while building a fulfilling career in one of the world's leading consulting and technology firms.
Apply Link : Click Here
