Position: Associate / Senior Associate
Company: Sutherland
Experience Level: 0 - 5 years
Salary: 1 - 4.5 Lacs P.A.
Location: Remote (Hiring office located in Chennai)
Job Description
Sutherland is currently seeking an Associate or Senior Associate to join our team. This role is open to freshers, providing an excellent opportunity for those looking to start their career in customer service and accounts receivable.
Key Responsibilities
- Account Management: Review open accounts from the daily aging report, monitor and maintain assigned accounts, and make collection calls (both inbound and outbound) in a professional manner.
- Customer Payments: Collect customer payments according to payment due dates and ensure timely follow-up on payment arrangements. Monitor customer payment activities to ensure timely collections.
- Customer Service: Provide customer service regarding sending statements, processing refunds, account adjustments, and resolving client billing problems.
- Issue Resolution: Identify issues contributing to account delinquency, discuss them with customers, and escalate with the client as necessary.
- Dunning Process: Send dunning letters to customers for delinquent accounts and ensure timely escalation in case of non-payment or no response.
- Interdepartmental Communication: Act as a liaison between customers, sales, billing, and various internal departments to ensure smooth transaction flow and resolution of issues.
- Documentation and Compliance: Adhere to internal and external Service Level Agreements (SLAs) and Key Performance Index (KPI) requirements. Update daily/weekly trackers and perform self-quality checks.
- Process Improvement: Participate in learning and development initiatives, as well as in process improvements and their implementation.
- Backup Support: Act as a backup to the team lead as required.
Qualifications
- Education: Bachelor’s degree in Commerce (B.Com) in any specialization.
- Experience: 0 to 5 years of relevant experience; freshers are encouraged to apply.
- Skills:
- Good communication skills
- Knowledge of collection processes
- Experience in BPO or call center environments is a plus
- Familiarity with accounts receivable processes, including US, UK, and B2B collections
About Sutherland
Sutherland is a leading global provider of business process outsourcing (BPO) services, specializing in finance and accounting. Our goal is to deliver high-quality service and support to our clients while fostering a collaborative and innovative work environment.
Application Process:
Interested candidates are encouraged to send their resumes to abinaya.manoharan@cielhr.in or contact via phone at 9791385843.
Apply Link : Click Here