Job Opportunity: IT Ops-Jr. Associate at Deloitte, Hyderabad
If you're eager to build a rewarding career in IT operations and customer support, Deloitte's IT Ops-Jr. Associate role offers an exciting opportunity. Located in Hyderabad, Telangana, India, this position is perfect for individuals with a knack for problem-solving, a client-focused mindset, and a willingness to adapt to dynamic situations.
Position Overview: IT Ops-Jr. Associate
As a Jr. Associate, you'll play a critical role in Deloitte's Service Desk operations. This entry-level role is designed for individuals with 6 to 18 months of prior experience, especially in customer service or IT support. You'll be the first point of contact for customer inquiries, tasked with troubleshooting, resolving technical issues, and ensuring client satisfaction.
Key Responsibilities
Service Delivery
- Customer Interaction: Respond to customer inquiries via multiple channels, including phone, chat, web tickets, and emails.
- Issue Resolution: Record, diagnose, troubleshoot, and resolve incidents and service requests while adhering to defined service level agreements (SLAs).
- Technical Proficiency: Gain expertise in handling client service transactions with speed and accuracy, showcasing efficiency and professionalism.
- Communication Skills: Effectively communicate with customers across regions (Americas, EMEA, APAC), respecting diverse cultural nuances.
- Adherence to Guidelines: Stay updated on knowledge alerts and outage information to ensure seamless service delivery.
Team Contribution
- Report progress to supervisors regularly for feedback and guidance.
- Actively participate in knowledge sharing and collaboration with team members to maintain transparency and foster growth.
Flexibility and Agility
- Demonstrate flexibility to work across different shifts, including 24x7 operations.
- Show a positive attitude toward learning new skills and technologies to adapt to the evolving workplace.
Required Attributes
Experience
- 6 to 18 months of relevant work experience in IT support or service desk roles.
Technical Skills
- Basic knowledge of Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
- Familiarity with troubleshooting techniques to diagnose and resolve customer issues.
Soft Skills
- Excellent verbal and written communication abilities.
- Problem-solving and analytical thinking skills to address customer inquiries effectively.
- Ability to work collaboratively as part of a team while contributing individually.
- Adaptability and eagerness to learn new processes and tools.
Educational Background
- Non-engineering graduates, particularly those with a background in Sciences, BSc IT, or BCA, are encouraged to apply.
Why Deloitte?
Professional Growth
Deloitte is committed to helping its employees grow, both personally and professionally. With opportunities for on-the-job learning, mentorship programs, and leadership development, you’ll find endless ways to enhance your skills.
Inclusive Culture
At Deloitte, diversity and inclusivity are more than just buzzwords. The organization values diverse perspectives, enabling employees to bring their authentic selves to work and contribute uniquely.
Purpose-Driven Work
Deloitte aims to make an impact that matters—not just for clients but also for employees and the broader community. Their focus on sustainability, equity, and trust reflects a commitment to creating a better world.
Comprehensive Benefits
Deloitte offers a broad range of employee benefits, making it one of the most rewarding places to work. From wellness programs to professional development opportunities, the organization ensures its employees thrive.
Recruitment Process and Tips
To secure your spot as a Jr. Associate at Deloitte, make sure to:
- Create a standout resume highlighting relevant experience and skills.
- Prepare for the interview by practicing responses to common IT support scenarios.
- Showcase your technical knowledge and customer service expertise confidently.
Join Deloitte and Shape the Future
The IT Ops-Jr. Associate role at Deloitte is a stepping stone toward a successful career in IT operations and customer service. With opportunities for professional growth, a supportive culture, and the chance to work with a global team, this position offers the perfect platform to launch your career.
If you're ready to embrace this exciting challenge, apply now and become a part of Deloitte's purpose-driven journey.
Apply Link : Click Here
.jpg)
.jpg&description=Deloitte Hiring for IT Operations Junior Associate | Apply Now){kind=link}