Are you looking to build a fulfilling career in customer service while working from the comfort of your home? Sutherland, a global leader in transforming customer experiences, is hiring enthusiastic professionals for the role of Customer Support Consultants.
If you are driven, people-oriented, and eager to develop your skills in a dynamic environment, this opportunity is for you!
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About Sutherland
Sutherland is renowned for delivering top-notch customer experience solutions across various industries. With a focus on innovation and customer satisfaction, the company offers a supportive environment where employees can grow personally and professionally.
Job Role: Associate - Customer Service
Location
- Work From Home
Employment Type
- Full-time
Key Responsibilities
As a Customer Support Consultant, you will:
Strengthen Customer Relationships
- Handle general billing inquiries effectively.
- Access and verify customer account information from records.
- Identify customer needs and provide appropriate solutions.
- Conduct follow-up calls to ensure customer satisfaction.
Develop Problem-Solving Abilities
- Utilize customer databases, knowledge resources, and technical tools to identify and resolve issues.
- Provide resolutions efficiently and effectively.
Foster Teamwork
- Collaborate with internal departments like test desks, field service, and dispatch teams for escalations.
- Schedule technician visits when necessary.
Improve Technical Skills
- Participate in job-related training, including new hire and refresher programs, product updates, and cross-training.
Eligibility Criteria
The ideal candidate should possess:
Educational Background
- High School Diploma or equivalent.
Skills and Experience
- Basic PC keyboarding skills and proficiency in Microsoft Office (Outlook, Word, Excel).
- Prior experience in client-facing technical support roles.
- Strong verbal and written communication skills.
- Exceptional problem-diagnosis and resolution skills.
- Multi-tasking capabilities across several applications.
- Familiarity with CRM applications (preferred).
- A goal-oriented attitude and the ability to express ideas clearly.
Technical Requirements for Work from Home
- Minimum 2.0 GHz Dual Core processor or better.
- 2 GB RAM (4 GB preferred for some roles).
- At least 10 GB of available hard drive space.
- Sound card.
- Operating systems: Windows 7, 8, or 8.1.
- Reliable internet connection: 15 Mbps download and 1 Mbps upload speeds.
- Dual-ear headset with a noise-canceling microphone to minimize external audio interference.
Why Join Sutherland?
Professional Growth
- Opportunity to enhance your technical and customer service skills through comprehensive training programs.
Supportive Environment
- Work with a team of driven professionals committed to your success.
Flexibility
- Enjoy the convenience of working remotely while contributing to a global organization.
Competitive Opportunities
- Gain valuable experience in customer service and technical support, paving the way for future growth.
Important Notes
- Ensure your resume highlights relevant skills and experiences.
- Check your email regularly for updates on your application status.
- Make sure your home setup meets the technical requirements for the role.
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