Oracle is actively recruiting fresh graduates for the position of Technical Support Analyst. This off-campus drive provides an excellent opportunity for candidates with a strong academic background and a passion for customer support and technical problem-solving. Below are the detailed job description, eligibility criteria, and company insights.
Company Name: Oracle
Job Role: Technical Support Analyst
Location: Bangalore
Experience: Freshers (0-2 Years)
Job Description
As a member of Oracle's Support organization, your primary responsibility will be to deliver exceptional post-sales support and solutions to Oracle's extensive customer base. This role emphasizes the importance of facilitating customer relationships, advocating for customer needs, and resolving their issues efficiently.
Key responsibilities include:
Acting as the primary point of contact for customers to address their inquiries.
Providing technical support via phone and electronic communication.
Resolving non-technical and technical post-sales customer inquiries.
Offering guidance on troubleshooting and effectively using Oracle’s Electronic Support Services.
Collaborating with internal Oracle teams to address escalated issues and ensure customer satisfaction.
Eligibility Criteria
To be eligible for this role, candidates should meet the following requirements:
A Bachelor’s or Master’s degree in Computer Engineering, Computer Science, Information Systems, Software Engineering, or a related field.
0 to 2 years of experience in application support, client/customer support, incident management, problem management, and change management.
Proficiency in SQL.
Strong interpersonal skills with the ability to communicate effectively across global teams.
About Oracle
Oracle Corporation is a globally renowned technology company specializing in database software and technology, cloud-engineered systems, and enterprise software products. Headquartered in Austin, Texas, Oracle operates in over 175 countries, offering cutting-edge solutions to businesses across various industries. Its innovative approach, combined with a commitment to customer success, has solidified its position as a leader in the tech industry.
Why Join Oracle?
Global Exposure: Work with clients and teams across different geographies.
Skill Development: Gain hands-on experience with advanced technologies and tools.
Career Growth: Opportunities to grow within a world-class organization known for fostering talent.
Inclusive Environment: Be part of a diverse and inclusive workplace that values individuality and innovation.
Frequently Asked Questions (FAQ)
1. What is the primary focus of the Technical Support Analyst role?
The role focuses on providing post-sales support to Oracle customers, addressing both technical and non-technical inquiries, and ensuring customer satisfaction.
2. Is prior work experience mandatory for this role?
No, freshers with 0 to 2 years of experience in relevant fields are encouraged to apply.
3. What technical skills are required?
Knowledge of SQL and basic troubleshooting skills are essential.
4. Where is the job location?
The position is based in Bangalore, India.
5. What educational background is suitable for this role?
Candidates with degrees in Computer Engineering, Computer Science, Information Systems, Software Engineering, or related fields are eligible.
6. How can I apply for the position?
Interested candidates can apply through Oracle’s official career portal.
7. Does Oracle provide training for new hires?
Yes, Oracle provides comprehensive training and onboarding to help new hires excel in their roles.
Start your career with Oracle and gain unparalleled exposure to the world of technology and customer support. Apply today and take the first step towards a fulfilling professional journey with one of the world’s leading tech giants.
Apply Link : Click Here
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