Tech Mahindra, a leading global IT services and BPO provider, is offering an exciting opportunity for candidates to join its International Chat Process team in Noida. With competitive salaries and a dynamic work environment, this role is perfect for individuals looking to build a rewarding career in customer support.
Job Role: Chat Support Associate
Key Responsibilities:
Customer Query Management: Address customer inquiries through chat in a professional and timely manner.
Problem Resolution: Provide effective solutions to customer concerns and issues.
Customer Assistance: Support customers facing challenges and guide them to resolutions.
Customer Experience: Ensure a positive and satisfactory interaction with the company’s services.
Eligibility Criteria
Education: Graduates and undergraduates are eligible to apply.
Skills:
Excellent communication and chat-handling abilities.
Prior experience in retail chat support is an added advantage but not mandatory.
Benefits and Perks
Work Location: On-site role based in Noida, Sector-127.
Work Schedule: 5-day workweek with 2 rotational days off.
Transportation: Both-side cab services provided for employee convenience.
Career Growth: Opportunity to work in a premium international process with exposure to global clients.
Additional Details
Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Role Category: Non-Voice Process
Employment Type: Full-Time, Permanent
Salary: Competitive and aligned with market standards
Application Process
Interested candidates can apply through the following channels:
WhatsApp: Share your CV with Parul at 7807028303 (WhatsApp only).
Email: Send your CV to:
Contact Numbers: For more details, call:
8122374882 (Susmitha Subramani)
7428878070 (Deepti Srivastava)
Why Join Tech Mahindra?
Tech Mahindra is a globally recognized organization known for its innovation and employee-centric culture. By joining the International Chat Process team, you will:
Gain exposure to international clients and advanced communication systems.
Enhance your interpersonal and technical skills.
Be part of a supportive and collaborative work environment.
FAQs
1. Who can apply for this role?
Both graduates and undergraduates with excellent communication skills can apply.
2. Is prior experience mandatory?
No, prior experience is not required. However, experience in retail chat support is a bonus.
3. Is this a work-from-home role?
No, this is an on-site position based in Noida, Sector-127.
4. What are the working hours?
The role involves a 5-day workweek with two rotational days off.
5. Are transportation facilities available?
Yes, both-side cab services are provided for employees.
6. How can I apply?
You can apply by sharing your CV via WhatsApp at 7807028303 or emailing susmitha.subramani@techmahindra.com or deepti.srivastava@techmahindra.com.
Kickstart your career with Tech Mahindra and be part of a team dedicated to delivering exceptional customer experiences. Apply today and take the first step towards an exciting career!