Job Opportunity: Account Manager for Retail Business Services (RBS) at Amazon
Amazon, the world’s largest e-commerce platform, is driven by a mission to be Earth’s most customer-centric company. From its humble beginnings as an online bookstore to its current status as a global leader in online shopping, Amazon’s success is deeply rooted in its focus on innovation, convenience, and customer satisfaction. To maintain its position as a top e-commerce platform, Amazon relies on bright minds and talented professionals to manage its business operations effectively.
Amazon is now looking for a dynamic and data-driven Account Manager to join its Retail Business Services (RBS) - Vendor Success Program (VSP) team. This role offers an exciting opportunity to work with Amazon’s vendor partners, managing and growing relationships to ensure seamless operations for Amazon Retail. The position requires a hands-on, strategic thinker who excels at process optimization and vendor management.
About the Role – Account Management at Amazon
As an Account Manager within the RBS VSP team, you will be responsible for working directly with Amazon’s vendors to improve their performance and maximize their growth potential on the Amazon platform. In this role, you’ll focus on managing vendor relationships, optimizing processes, and identifying opportunities that can help both Amazon and its vendors succeed. You’ll be a problem-solver with excellent communication skills, able to convey complex insights in business terms to a variety of stakeholders.
A key part of your responsibilities will be ensuring that vendors are operating effectively within the Amazon ecosystem. This involves working across multiple functional areas—such as pricing strategies, contract negotiations, and performance analysis—while maintaining a customer-centric approach. You’ll also focus on growing Amazon’s business with its vendors by analyzing data, identifying trends, and driving performance.
Given the critical nature of this role, it’s essential to have a hands-on approach and the ability to handle transactional, business-critical activities. This is not just a high-level strategy role; you will actively engage in day-to-day operations that contribute to the success of Amazon’s retail partners.
Work Hours: This role will follow the USA shift schedule, meaning you’ll work from 4:00 pm to 1:00 am IST. This schedule is ideal for someone who thrives in fast-paced, global environments.
Key Responsibilities
As an Account Manager for Amazon's RBS team, your duties will include:
- Managing vendor relationships: You will build and maintain strong, effective relationships with Amazon's retail vendors, ensuring their growth and success on the platform.
- Negotiating contracts: You will negotiate and execute pricing strategies with vendor partners, ensuring that both Amazon and its vendors meet their business goals.
- Identifying new opportunities: You will analyze data and work with a variety of brands to identify new growth opportunities for Amazon’s vendor partners.
- Executing project plans: From opportunity identification to project implementation, you’ll develop and manage project plans aimed at growing the business and improving vendor performance.
- Driving performance metrics: Success in this role will be measured by your ability to drive performance based on key input metrics, such as vendor satisfaction, sales growth, and operational efficiency.
- Problem-solving and root cause analysis: You’ll be expected to proactively identify issues and conduct root cause analysis to solve vendor-related problems, focusing on operational aspects and opportunities for improvement.
Basic Qualifications
To be considered for the Account Manager role, candidates must meet the following basic qualifications:
- 3+ years of sales or account management experience: You must have prior experience managing client accounts or vendor relationships, preferably in a data-driven, customer-centric environment.
- Experience analyzing data: The role requires the ability to analyze data and apply best practices to improve performance.
- Excellent communication skills: You should have strong written and verbal communication skills to convey key insights from complex analyses in simple, business-friendly terms.
Preferred Qualifications
While not required, the following qualifications would be an added advantage:
- A Bachelor’s Degree in a relevant field.
- Experience working with cross-functional teams and understanding the full life cycle of vendor operations, including pricing strategies, contract negotiation, and performance improvement.
- Strong organizational and time management skills, with the ability to handle multiple projects simultaneously.
Why Amazon?
Working at Amazon means being part of an organization that values innovation, growth, and customer obsession. As a company that is constantly evolving, Amazon offers its employees opportunities to develop new skills and take on challenging projects.
In the role of an Account Manager, you will have the chance to work closely with Amazon’s vendor partners, using your expertise to drive growth and improve operational efficiencies. Amazon encourages employees to think outside the box, take on new challenges, and contribute to transformational change.
Perks of Working with Amazon
- Professional growth opportunities: Amazon is known for providing its employees with the tools and resources they need to succeed and grow within the company.
- A customer-focused environment: If you thrive in an environment where the customer always comes first, then Amazon is the place for you.
- Work-life balance: Although this role requires you to work USA shifts, Amazon is committed to ensuring that its employees maintain a healthy work-life balance.
Join the Amazon Team
Are you ready to take on the challenge of managing vendor relationships in one of the world’s largest e-commerce platforms? If so, Amazon invites you to apply for the Account Manager role with the RBS VSP team. This is your chance to be part of a global company that values innovation, diversity, and customer satisfaction.
Amazon is an equal opportunity employer, and we believe in fostering an inclusive work environment. We do not discriminate on the basis of race, gender, age, religion, or any other legally protected status. We believe that our success is driven by the diversity of our team members, and we welcome individuals from all backgrounds to apply.
This Account Manager role at Amazon is an exceptional opportunity for professionals with account management experience who are passionate about working in a customer-centric environment. If you’re someone who thrives in fast-paced, data-driven settings, and enjoys problem-solving and optimizing processes, this role offers both growth and challenge in one of the world’s most dynamic companies.
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