Atlassian is Hiring Support Engineer

Job Opportunity: Join Atlassian as a Cloud Support Specialist

About Atlassian

Atlassian is a company that believes in empowering people and teams to achieve their best. As a leader in team collaboration software, Atlassian helps teams around the world work together to accomplish great things. From Jira to Confluence, Atlassian’s tools enable organizations to collaborate more effectively.

At Atlassian, you have the flexibility to choose where you work—whether from home, the office, or a mix of both. As a distributed-first company, the hiring process, onboarding, and daily tasks are conducted virtually. This flexibility ensures that you can balance your work life with personal priorities and goals.

Role Overview: Cloud Support Specialist

Atlassian is hiring a Cloud Support Specialist to provide top-notch support to their cloud customers. You’ll join a passionate global team that focuses on resolving issues, troubleshooting, and ensuring customers have the best experience with Atlassian products like Compass and Jira Product Discovery (JPD).

This is a perfect role for individuals who enjoy solving problems, communicating with customers, and collaborating in a team-oriented environment.

Key Responsibilities:

• Respond to customer inquiries and resolve configuration issues related to Atlassian Cloud products, primarily focusing on Compass and Jira Product Discovery.
• Ensure customer satisfaction by troubleshooting, solving, and answering customer questions in a clear and concise manner.
• Work with a globally distributed support team, collaborating and challenging thought processes to improve service quality and capabilities.
• Use your technical expertise, including knowledge base articles, community forums, and tools like Browser Developer Tools, to deliver the best solutions to customer issues.
• Actively participate in team discussions, guide collaborative improvements, and develop or adopt new capabilities to better serve customers.
• Troubleshoot technical problems, including network issues and REST API interactions, and create workarounds for any product bugs.
• Occasionally represent Atlassian at technical conferences, meetups, or other events, showcasing your expertise and contributing to the broader community.

Qualifications:

• At least 3 years of customer or technical support experience, ideally in cloud or SaaS environments.
• Experience working in a globally distributed team, with strong self-initiative and perseverance.
• Proficient in written and verbal communication, with the ability to support customers through email, Slack, and video conferencing tools.
• Familiarity with Browser Developer Tools and experience troubleshooting network issues.
• Understanding of how REST APIs work and experience using logging tools like Splunk or Logstash.
• Jira Software administration experience and GraphQL knowledge are a plus but not mandatory.

Why Work at Atlassian?

Atlassian’s success is rooted in the contributions of its team members. When you join Atlassian, you’re joining a team that values collaboration, inclusivity, and continuous growth. The company’s goal is to unleash the potential of every team, including their own.

Perks and Benefits: Atlassian provides a range of benefits to support your personal and professional life. These include:

• Comprehensive health coverage for you and your family
• Paid volunteer days to give back to your community
• Wellness resources and programs
• A distributed work environment with flexibility for remote work
• And much more!

To learn more about these benefits, visit Atlassian’s Perks and Benefits page.

How to Apply:

If you are passionate about providing top-tier customer support and enjoy working in a globally distributed team, this is the role for you. Apply now and become part of a company that’s helping teams around the world unleash their full potential.

Atlassian is committed to diversity and inclusion. They welcome applications from individuals of all backgrounds, identities, and abilities. If you need any accommodations during the recruitment process, you can request them at any stage by informing Atlassian’s recruitment team.

 Apply Link : Click Here