What You'll Do：
Handle high amounts of live chat and incoming emails;
Identify and evaluate customers’ needs to deliver satisfaction;
Provide accurate, valid and comprehensive information;
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution;
Follow communication procedures, guidelines, and policies;
Go the extra mile to engage customers.
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Who You Are：
1+ years experience of proven customer facing experience or experience as a customer service representative;
Strong ability in using IT for professional use and can handle somewhat technical queries from customers;
Exceptional written communication skill and a good listener;
Ability to multi-task, prioritize, and control time effectively;
Knowledge of the cryptocurrency/blockchain field is a big plus;
Fluent in English，competency with a second language is an added advantage, Multi-lingual capability is a big plus;
Willing to work weekends and irregular hours which will include night shifts.
Interested parties please send in your detailed resume to careers@bingx.com.
We regret to inform that only shortlisted candidates shall be notified.
Apply Link : Click Here
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