Customer Support Role at Teleperformance (Work From Home)
Date: October 30, 2024
Job Role: Customer Support
Company: Teleperformance
Salary: ₹17,000/month
Location: Work From Home
Eligibility: 12th Pass or Graduate
About Teleperformance
Teleperformance is a globally recognized leader in outsourced customer service solutions, known for delivering top-notch support services across various industries. With a focus on digital and multilingual customer experience, Teleperformance offers a robust work-from-home model, allowing employees to support customers from the convenience of their homes. Joining Teleperformance as a Customer Support Representative offers an exciting opportunity to contribute to a dynamic team and gain valuable experience in the customer service field.
Job Description
As a Customer Support Representative at Teleperformance, you will be responsible for delivering high-quality assistance to customers through virtual channels. This role emphasizes excellent communication and a strong customer-first approach.
Key Responsibilities:
- Customer Interaction: Provide efficient and empathetic support to customers, addressing inquiries and resolving issues effectively.
- English Communication: Engage with customers primarily in English, requiring fluent and clear communication to ensure customer satisfaction.
- Prioritization & Multi-tasking: Handle multiple customer queries simultaneously, prioritizing tasks as needed to provide timely solutions.
- Rotational and Split Shifts: Be willing to work in a flexible shift environment, including rotational and split shifts, to meet customer service needs around the clock.
Technical Requirements
To excel in this work-from-home role, candidates must meet the following system and network requirements to ensure a smooth experience for both the representative and the customer.
- Hardware Requirements:
- RAM: 8GB or higher
- Operating System: Windows 10 or Windows 11
- Processor: Intel i5, AMD Ryzen 5, or higher
- Webcam: Properly functioning for video calls and team interactions
- Headset: USB headset to ensure clear audio communication with customers
- Network Requirements:
- Broadband/WiFi: Reliable connection with an upload and download speed of at least 20 Mbps
- Power Backup: Power backup capability to maintain connectivity during power outages
- Availability Requirement:
- No Planned Leave: Commitment to no planned leaves in the first three months of employment, ensuring consistency during the training and initial service period.
Skills and Qualities Needed
- Strong English Communication: Clear and effective communication skills in English are essential, as the role involves engaging with customers primarily in this language.
- Self-Motivation: A self-starter attitude with the ability to work independently and maintain productivity in a remote setup.
- Time Management: Ability to manage time efficiently, handling customer inquiries promptly and meeting performance metrics.
- Customer-Focused Mindset: Demonstrates empathy and patience while interacting with customers, ensuring a positive customer experience.
- Flexibility: Adaptable to rotational and split shifts to meet the demands of Teleperformance’s global customer base.
Benefits of Joining Teleperformance
Teleperformance offers a range of benefits to ensure their customer support representatives feel valued and supported. Some of the key benefits include:
- Competitive Salary Package: A monthly salary of ₹17,000, with potential for growth and performance-based incentives.
- Remote Work Flexibility: Work from the comfort of your home, with no daily commute, leading to better work-life balance.
- Professional Growth: Opportunity to build customer service skills in a supportive, team-oriented environment, with access to training and development resources.
- Global Brand Exposure: Gain experience working for a renowned brand with a vast global presence, which could open doors to future career opportunities within or outside Teleperformance.
How to Apply
If you are ready to take on a customer-centric role with Teleperformance and meet the eligibility criteria, apply now! Click the link below to begin your application process:
Apply Link : Click Here