Position Overview
We are looking for a motivated Business Manager with 0–1 year of experience to join our dynamic team. This remote role, ideal for candidates passionate about customer service, offers the chance to thrive in a collaborative environment while ensuring seamless operations during night shifts. The position focuses on delivering exceptional customer support and enhancing service efficiency.
Key Responsibilities
- Customer Interaction: Respond to inquiries and resolve issues promptly to ensure customer satisfaction.
- Operational Oversight: Manage daily operations, adhering to service protocols effectively.
- Collaboration: Work with team members to refine customer service strategies.
- Feedback Management: Analyze customer feedback and implement strategies for improvement.
- Data Analysis: Monitor service data to identify trends and areas for development.
- Policy Development: Create and enforce customer service policies.
- Team Support: Train and mentor new team members in best practices.
- Compliance: Ensure adherence to company policies and industry standards.
Qualifications and Skills
- Communication: Strong interpersonal skills for effective customer engagement.
- Problem-Solving: Ability to resolve issues efficiently and independently.
- Detail-Oriented: Accurate record-keeping and documentation skills.
- Technical Proficiency: Familiarity with customer service tools and software.
- Adaptability: Positive attitude and a customer-centric approach.
Preferred Certification:
- Customer Service Excellence Certification or equivalent.
Why Join Cognizant?
The Cognizant Community:
- A vibrant, inclusive workplace with over 300,000 associates globally.
- Collaborative and innovative culture focused on career growth.
Employee Benefits:
- Opportunities for professional learning and skill development.
- Recognition for contributions and a supportive feedback system.
- Work-life balance initiatives, including flexible remote work options.
About Cognizant
Cognizant is a globally recognized professional services leader, transforming businesses for the digital era. With a consultative approach, we help organizations enhance efficiency and innovation. Recognized by Forbes as one of the World’s Best Employers, we are committed to excellence, sustainability, and community impact.
Diversity and Inclusion:
Cognizant fosters a culture of equity and inclusivity, welcoming candidates from diverse backgrounds and ensuring equal opportunities.
Ready to take your career to the next level? Apply now and join us in shaping the future of exceptional customer service!
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