HCLTech is Hiring Freshers for the Role of Email Support Associate
HCLTech is conducting an off-campus recruitment drive for fresh graduates and postgraduates for the position of Email Support Associate. This role is based in Gurgaon and offers an exciting opportunity for individuals starting their careers in the customer support domain.
About the Role
The Email Support Associate will handle customer queries, ensuring timely and accurate responses while maintaining the highest standards of data security and professionalism. This role is ideal for freshers looking to work in a dynamic and supportive environment.
Key Responsibilities
As an Email Support Associate, you will:
- Manage Inbound Queries: Handle customer inquiries efficiently, adhering to structured call flow procedures.
- Ensure Data Security: Protect sensitive customer information by strictly following data security protocols.
- Maintain Logs and Reports: Regularly update escalation logs, complaint trackers, and other records.
- Follow Escalation Protocols: Escalate issues when required, ensuring first-call resolution for customers.
- Adhere to Schedules: Maintain consistency in attendance and adherence to allocated schedules.
- Team Collaboration: Engage in team-building activities and implement feedback received during monitoring sessions.
Eligibility Criteria
To be considered for the role, you must meet the following requirements:
- Educational Qualification:
- Bachelor’s or Master’s degree in any discipline.
- Communication Skills:
- Strong verbal and written communication skills.
- Ability to maintain a professional demeanor over email and phone.
- Customer Service Aptitude:
- Empathy, enthusiasm, and a customer-centric attitude.
- Prior experience with UK inbound banking processes is a plus.
- Technical Skills:
- Familiarity with customer service applications or CRM tools is an advantage.
Why Join HCLTech?
HCLTech is a leading global technology company that offers an inclusive work environment with opportunities for professional growth. As an Email Support Associate, you will gain hands-on experience in customer engagement and communication, while contributing to the company’s mission of delivering exceptional client service.
How to Apply?
Interested and eligible candidates can apply online via the official HCLTech careers portal. Once your application is shortlisted, you will receive details about the interview process through email.
Important Notes:
- Ensure that your resume is updated and aligns with the job requirements.
- Regularly check your email inbox for communication regarding the next steps.
.png)
.png&description=HCLTech Hiring Freshers for Email Support Associate | Apply Now){kind=link}