Are you passionate about helping others, solving problems, and exploring career opportunities in technology? Kyndryl, a global leader in mission-critical technology systems, is looking for friendly, empathetic, and tech-curious individuals to join their team as Customer Service Representatives. This is a unique chance to start your career in IT without prior technical experience.
About Kyndryl
At Kyndryl, innovation is at the heart of everything they do. The company designs, builds, manages, and modernizes technology systems that power the world. Beyond technology, Kyndryl is committed to creating an inclusive, equitable, and supportive environment for employees, customers, and communities.
.png)
Job Overview
- Position: Customer Service Representative
- Location: Gurgaon, Haryana, India (Partially Remote)
- Type: Full-Time
- Work Model: Hybrid (Requires working from the office periodically)
The Role
As a Customer Service Representative, you will:
- Be the First Point of Contact: Represent Kyndryl by helping customers solve their problems and providing concierge-level care.
- Engage in Interactive Solutions: Use chat, email, and Microsoft Teams to assist customers.
- Learn and Grow: Start with client-specific training and gradually expand your knowledge by working on diverse platforms and systems like Microsoft 365 and Excel.
- Collaborate and Resolve: Partner with back-office teams to handle escalations and learn from experienced co-workers.
- Explore Opportunities: Earn certifications in Microsoft, Google Cloud, Azure, and more, paving the way for future roles within the organization.
What Makes This Role Unique?
- No Prior Tech Experience Needed: If you’re tech-curious and enjoy helping people, Kyndryl provides the training and support to get started.
- Diverse Learning Opportunities: Gain hands-on experience with operating systems like Windows, Mac, or Linux, and become adept at troubleshooting and problem-solving.
- Career Growth: The role serves as a launchpad for multiple career paths, including advanced technical support, management roles, or further education and certifications.
Who Can Apply? (Required Skills and Experience)
- Experience: 0-1 year in customer service or technical support roles.
- Flexibility: Willingness to work in rotational and night shifts.
- Skills:
- Windows 10 troubleshooting.
- Excellent communication and customer service abilities.
- Hybrid Work: Willingness to work from the office periodically.
Preferred Skills and Experience
While not mandatory, the following skills will give you an edge:
- Experience with operating systems like Windows, Mac, or Linux.
- Prior experience in help desk or customer support roles.
- Strong troubleshooting and problem-solving capabilities.
- Ability to adapt approaches based on customer needs.
Why Join Kyndryl?
Diversity and Inclusion
Kyndryl believes in empowering individuals to bring their whole selves to work. The company fosters a culture of equity and inclusion through initiatives like Kyndryl Inclusion Networks.
Professional Development
- Access state-of-the-art learning resources.
- Earn certifications from Microsoft, Google, Amazon, and more.
- Opportunity to work on Fortune 100 client projects.
Employee Benefits
- Flexible working arrangements to suit your lifestyle.
- Comprehensive programs to support your well-being and family needs.
- Volunteer opportunities and platforms for social impact initiatives.
How to Apply?
- Prepare Your Resume: Highlight any relevant customer service or technical support experience.
- Submit Your Application: Apply through Kyndryl’s official careers page or trusted job portals.
- Get Referred: If you know someone at Kyndryl, mention their email during the application process for a referral advantage.
A Day in the Life at Kyndryl
Picture yourself starting the day with a quick training session, followed by interacting with customers to solve their problems through chat or email. As you learn from senior colleagues, you’ll grow your technical expertise and contribute to meaningful customer experiences. At Kyndryl, every day is an opportunity to innovate, learn, and make an impact.
.png&description=Kyndryl Hiring: Customer Service Representative ( Remote) | Apply Now){kind=link}