Company: Odds96
Location: Remote (Work from anywhere in India)
Experience: 0–2 Years
Salary: ₹4–5 LPA
Posted: 1 Day Ago
Are you looking to kickstart your career in customer support with a leading gaming company? Odds96 is hiring for the position of Junior Customer Support Specialist, offering a fantastic opportunity to work remotely, engage with a diverse player base, and grow professionally in the iGaming industry.
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About Odds96
Operating since 2021, Odds96 is a rapidly growing company in the iGaming sector with a presence across India, Minsk, Moscow, Poland, and Cyprus. With a team of 70 professionals and a dedicated customer support division of 25 specialists, Odds96 focuses on delivering excellence to its players in the Indian market and beyond.
Role Overview
As a Junior Customer Support Specialist, you will act as the first point of contact for players, ensuring they receive timely and professional assistance. This role involves working in a dynamic environment that values innovation, teamwork, and a player-centric approach.
Key Responsibilities
- Respond promptly to player queries through live chat and email.
- Provide empathetic and professional support to build trust and satisfaction.
- Monitor player feedback and suggest improvements for enhancing the user experience.
- Collaborate with internal teams to resolve player issues seamlessly.
- Champion positive player experiences and advocate for their happiness.
Preferred Candidate Profile
Essential Skills
- Fluency in English (C1 level) and native-level proficiency in Hindi and Kannada.
- Strong typing skills with a valid Words Per Minute (WPM) score.
- Excellent written and verbal communication abilities.
- Sharp problem-solving skills and adaptability.
- Enthusiasm for learning and thriving in a fast-paced environment.
Additional Requirements
- EFSET certificate to validate English proficiency.
- Willingness to complete a test assignment during the hiring process.
Perks and Benefits
- Competitive salary: ₹41,000 per month during probation, increasing to ₹49,200 post-probation upon meeting KPIs.
- Full-time remote work flexibility.
- Rotational day shifts (2 days on, 2 days off) with potential for night shifts (20% higher pay for night shifts).
- Monthly performance reviews with daily support from senior team members.
- Career growth opportunities into roles like Account Manager, Back Office Officer, or Marketing.
- Comprehensive two-week onboarding program.
- Access to advanced tools such as Gmail, Slack, and Zendesk.
- Collaborative and supportive team environment with senior mentorship.
About the Company Culture
Odds96 fosters an inclusive and diverse work culture, emphasizing teamwork and innovation. Employees enjoy a supportive environment with opportunities to contribute meaningfully to the company's success while building their careers.
Why Join Odds96?
- Be part of a growing company with a focus on the Indian gaming market.
- Work in a diverse and collaborative team environment.
- Enjoy career advancement opportunities in a thriving industry.
Ready to create amazing player experiences? Apply now and be part of the Odds96 journey!
Apply Link : Click Here
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