If you're a recent graduate looking to kickstart your career in the insurance and back-office domain, EXL has an excellent opportunity for you! With a focus on providing innovative solutions and maintaining high standards in insurance operations, EXL is hiring Executives for its Insurance Life & Annuities vertical in Noida. This role offers a permanent position with attractive benefits, comprehensive training, and growth potential.
Position Overview
- Role: Executive
- Band: A1 (Executives)
- Number of Positions: 15
- Location: Noida-SEZ BPO Solutions
- Work Type: Work from Office – Fully onsite at EXL/Client offices
- Experience Required: 0 to 2 years
- Maximum CTC: ₹2,50,000 – ₹3,00,000 per annum
- Employment Type: Permanent
This role is part of the Insurance Life & Annuities subgroup under EXL’s Operations division. It offers hands-on exposure to key insurance processes, making it a great learning ground for professionals at the start of their careers.
Key Responsibilities
As an Executive at EXL, you will be handling back-office processes critical to the Insurance Life & Annuities line of business. Here are your primary responsibilities:
Document Review and Request Processing
- Analyze and review documents to determine the type of request, such as surrenders (partial and full), systematic withdrawals, 1035 exchanges, transfers/rollovers, free look, and Roth conversions.
- Process requests received through various channels such as faxes, web submissions, mail, and Contact Center requests, following set guidelines.
Verification and Confirmation
- Verify the sender's identity, process transactions in administrative systems, and ensure confirmation letters are sent to policyholders.
- Redirect documents to appropriate operational areas when necessary, maintaining accuracy and compliance.
Compliance and Standards
- Ensure all transactions adhere to Security and Exchange Commission (SEC) guidelines.
- Strive to meet individual quality and productivity goals by adhering to turnaround time expectations.
Customer Service Mindset
- Foster a positive and customer-centric approach to surpass client expectations.
- Identify and implement best practices to ensure consistency and optimal team performance.
Continuous Development
- Participate actively in personal and professional development.
- Build a deeper understanding of the client’s business and its operations.
Miscellaneous Duties
- Be open to taking on additional responsibilities as required to meet team and organizational goals.
Required Skills and Qualifications
To excel in this role, you need the following skills and qualifications:
Essential Skills
- Communication: Strong written and verbal communication skills to handle customer-centric processes efficiently.
- Analytical Abilities: A sharp analytical mindset to review, process, and resolve requests accurately.
- Typing Skills: Proficient typing skills to manage a variety of back-office tasks with speed and precision.
- Industry Knowledge: Basic understanding of the insurance/reinsurance and claims domain.
Minimum Qualification
- Education: Graduation (Bachelor’s degree) in any field.
Additional Desirable Traits
- Attention to detail to ensure accuracy and adherence to set guidelines.
- Willingness to learn and grow in a team-based, process-oriented environment.
- Ability to adapt to a dynamic work environment with evolving priorities.
Why Join EXL?
EXL is a global leader in data-driven business solutions, providing innovative services across industries. As an Executive in the Insurance Life & Annuities vertical, you’ll benefit from the following:
Career Growth Opportunities
- Get exposed to cutting-edge processes in the insurance domain.
- Develop skills in document management, compliance, and data processing.
Comprehensive Training
- Learn industry-specific skills to become an expert in back-office operations for insurance.
- Build a solid foundation in compliance, documentation, and process efficiency.
Collaborative Work Environment
- Be part of a supportive team that encourages knowledge-sharing and collaboration.
- Work in a structured environment that promotes continuous improvement.
Attractive Compensation Package
- Earn a competitive salary in the range of ₹2,50,000 – ₹3,00,000 annually, along with other employee benefits.
Work-Life Balance
- Enjoy the stability of a fully onsite role at EXL’s Noida office, designed to foster collaboration and productivity.
About EXL
EXL is a leading operations management and analytics company that designs and implements transformative solutions for clients worldwide. By leveraging analytics, technology, and domain expertise, EXL helps businesses achieve measurable outcomes. With a commitment to innovation and sustainability, EXL continues to create value for clients across industries, including insurance, healthcare, banking, and more.
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