Are you passionate about customer service and skilled in effective communication? IntouchCX, a global leader in customer experience, is hiring Customer Service Representatives for their Chat/Email support team. If you thrive in dynamic environments and enjoy helping customers resolve issues seamlessly, this role offers a fantastic opportunity to make a meaningful impact.
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About IntouchCX
IntouchCX partners with iconic brands to redefine customer experience through voice, chat, email, and social media. The company leverages advanced technology and a dedicated team to deliver exceptional, quality-driven support.
Job Role Overview
Position: Customer Service Representative (Chat/Email)
Experience: 0–5 years in the call center industry, preferably in chat/email operations
Location: Remote
Education: Any Graduate
This role involves managing customer interactions via live chat and email, addressing queries related to orders, inventory, and billing, and ensuring top-notch service quality. Successful candidates will provide empathetic and efficient solutions to customer issues while adhering to performance metrics and organizational guidelines.
Key Responsibilities
As a Customer Service Representative (Chat/Email), you will:
- Resolve customer queries related to orders, inventory, and billing.
- Handle inquiries professionally, meeting quality and performance standards.
- Escalate high-priority issues to appropriate channels.
- Document transactions accurately using the company’s tracking tools.
- Actively listen, empathize, and provide tailored solutions to customer needs.
- Follow all organizational policies and procedures during customer interactions.
- Participate in team meetings and additional training sessions to stay updated on processes and procedures.
Required Skills and Attributes
- Customer-Centric Mindset: Demonstrated ability to handle inquiries empathetically and professionally.
- Communication Skills: Strong verbal and written communication, with proper grammar and enunciation.
- Adaptability: Ability to thrive in fast-paced, ever-changing environments.
- Technical Proficiency: Familiarity with eCommerce websites and operational tools like computers and phone systems.
- Attention to Detail: Capacity to organize and follow up on multiple tasks with accuracy.
- Flexibility: Availability to work various shifts, including weekends and holidays.
Eligibility Criteria
- A graduate degree in any discipline.
- 0–5 years of experience, preferably in chat/email operations within the call center industry.
- Successful completion of a background check (if required).
Why Join IntouchCX?
Working at IntouchCX offers an opportunity to:
- Be part of a team shaping the future of customer experience.
- Collaborate with iconic brands and tackle real-world customer challenges.
- Grow professionally through training sessions and skill enhancement programs.
- Work in a supportive, diverse, and inclusive environment.
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