Persona Hiring Freshers for Support Associate | Apply Now

  Persona is redefining how top startups find exceptional talent from around the globe. As a trusted partner for some of the world’s fastest-growing tech startups, Persona’s mission is to connect individuals with roles where they can thrive, and to empower companies with the world’s best talent. Founded by Stanford University graduates and backed by prominent investors such as Founders Fund, Sequoia Capital, and Andreessen Horowitz, Persona is the choice of forward-thinking organizations that aim to shape the future.

If you’re passionate about customer service and eager to make a global impact, the Client Support Associate (CSA) role at Persona might be your perfect fit.

Why Persona?

Persona isn’t just a talent agency—it’s a career partner. By recruiting, training, and staffing exceptional remote professionals, Persona offers its team members opportunities to work with cutting-edge startups that could become the next Google, Facebook, or Amazon.

We support our team members with continuous learning, mentorship, and technology resources to ensure they excel in their roles and achieve long-term career satisfaction. With a global network of passionate professionals, Persona creates an inclusive and innovative environment for everyone who joins the team.

About the Role

As a Client Support Associate at Persona, you’ll play a key role in ensuring an unparalleled customer experience. You’ll serve as the first point of contact for clients, responding to their inquiries and resolving issues efficiently. This position is vital to Persona’s growth, helping maintain strong client relationships and high satisfaction levels.

Key Responsibilities:

• Provide prompt, accurate, and friendly customer service.
• Respond to customer and vendor inquiries through text, calls, tickets, and emails.
• Handle escalated customer support concerns with professionalism and care.
• Collaborate across departments to address and resolve billing, technical, or other client challenges.
• Educate and support clients using a customer-focused, needs-based approach.
• Maintain a consistent work ethic and prioritize customer satisfaction in daily interactions.

What Persona is Looking For

This role is ideal for proactive, career-oriented individuals who are passionate about customer service and have a strong drive to succeed.

Requirements:

• Less than one year of experience in customer support (entry-level candidates welcome!).
• Preferred experience in a customer-driven, remote work environment.
• Exceptional communication skills across telephone, email, and text, with attention to detail.
• Strong technical skills and familiarity with multi-screen systems.
• Basic understanding of networking and video streaming protocols like RTSP, SMTP, and HTTP.
• Self-motivated with a structured approach to meeting weekly, monthly, and quarterly goals.
• Passionate about learning new software and delivering outstanding service.
• Fully fluent in English.
• Commitment to full-time, long-term employment.
• Availability to work U.S. business hours (Pacific, Central, or Eastern Time).

What Persona Offers

Persona values its team members and offers benefits designed to help you thrive both personally and professionally.

Benefits Include:

• Competitive Salaries: Best in the industry.
• Work from Anywhere: Permanent remote work flexibility.
• Growth Opportunities: Clear pathways for career advancement.
• Collaborative Culture: A fast-paced, friendly, and supportive work environment.
• Health Benefits: Health insurance subsidies for team members.
• Generous Time Off: Unlimited paid sick and vacation leaves.
• Performance Bonuses: Annual bonuses based on individual and company performance.
• Tech Allowance: Monthly subsidy for technology needs.
• Global Payroll Options: Get paid in the currency of your choice.
• Additional benefits depending on seniority.

Why Join Persona?

At Persona, you’ll work with a global team united by a culture of learning, continuous improvement, and shared success. As a Client Support Associate, you’ll collaborate with some of the brightest minds in the industry, solving challenges and delivering exceptional client experiences.

This role is more than just a job—it’s a chance to build a meaningful, long-term career with a company that values your contributions and invests in your growth.

About Persona

Persona works with the world’s leading startups to build organizations that redefine industries. As a company driven by innovation and excellence, Persona believes in the potential of every team member to make a lasting impact.

Join a team that’s shaping the future of work—apply now for the Client Support Associate role at Persona and start building a career you’ll be proud of.

Apply Link : Click Here